Your Information, Our Responsibility

hkd88's Privacy Policy

A complete and transparent overview of how we collect, protect, and use your personal information.

This policy has been reviewed recently and is currently in effect. Registered users will be notified of any changes.

Introduction & Applicability

hkd88 is a safe, transparent, and responsible online gaming platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") provides a detailed description of how information collected about you is processed while you use the hkd88 platform.

This Policy applies to our website, mobile interface, and all related hkd88 services. By creating an account on our platform or continuing to use it, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, our recommendation is to contact our support team.

hkd88 never sells your information to third parties and does not share it without permission. Your privacy is our highest priority.

What Information We Collect

We collect certain necessary information to make your experience on the hkd88 platform safe and convenient. This information is divided into the following categories:

2.1 Identity Information

We collect the following information for account registration and verification:

  • Full name (in Bengali or English)
  • Date of birth (for age verification — only persons aged 21+ may register)
  • Email address
  • Mobile number
  • Residential address

2.2 Financial Information

Information required for processing deposits and withdrawals:

  • bKash, Nagad, Rocket, Upay account numbers (depending on the payment method used)
  • Bank account details (for bank transfers)
  • Transaction history and amounts

Note: We never store full bank card numbers or banking passwords.

2.3 Technical & Usage Information

Information collected automatically for platform improvement and security:

  • IP address and device type
  • Browser version and operating system
  • Platform login time and session duration
  • Cookies and similar tracking technologies (details in Section 7)
  • Gaming activity type and history (for responsible gaming monitoring)

2.4 Communication Information

We keep records of your conversations with our customer support team so we can provide better service in the future.

Purpose of Data Use

hkd88 uses your information only for the specific purposes listed below. Each purpose is essential for ensuring service quality and your protection:

  1. Account Management: To create, verify, and manage your account and to confirm your identity.
  2. Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
  3. Security: To prevent fraud, money laundering, and unauthorized access.
  4. Responsible Gaming: To monitor playing patterns, identify problematic behavior, and assist with setting limits where needed.
  5. Customer Support: To provide fast and effective resolution of your inquiries, complaints, and issues.
  6. Legal Obligations: To comply with applicable laws and regulations and to fulfill regulatory authority requests.
  7. Platform Improvement: To analyze usage patterns and improve service quality and user experience.
  8. Communication: To notify you of policy changes, security alerts, or important account-related matters.

Sharing & Disclosure of Information

hkd88 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain limited situations:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technical infrastructure, and customer service. Only the information necessary for their work is shared with these partners, and they are required to follow our strict privacy guidelines.

4.2 Legal Obligations

Information may be shared with relevant authorities in cases of court orders, government investigations, or legal requirements. In such cases, we seek legal advice and provide only the minimum information necessary.

4.3 Fraud Prevention

If financial fraud or money laundering is suspected, coordination may be required with relevant financial institutions and security agencies. This is essential to protect the interests of all users.

Outside of the situations above, your information is never disclosed without your consent. We believe in a "privacy-first" approach.

Data Security Measures

hkd88 uses industry-standard technical and organizational measures to protect your information. The key elements of our security framework are:

  • SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
  • Data Encryption: Stored sensitive information (such as passwords and financial details) is protected with strong encryption algorithms.
  • Access Controls: Only authorized staff can access personal information, and only on a need-to-know basis.
  • Security Testing: Regular security assessments and vulnerability tests are conducted.
  • Incident Response Plan: We have a clear response plan in place to handle any security incidents.
  • Third-Party Audits: Our security measures are regularly reviewed by external experts.

That said, no system is 100% secure. If you notice any security vulnerability or suspicious activity, please report it immediately to [email protected].

Data Retention Period

hkd88 retains your information only for as long as necessary. Retention rules for different types of information are as follows:

  • Account Information: For as long as your account is active and for a specified period after account closure in accordance with legal obligations.
  • Financial Transaction Records: Retained for the long term to meet financial audit and legal requirements.
  • Communication Records: For as long as necessary to improve customer support quality.
  • Technical Logs: Retained for a short period for security monitoring purposes.

At the end of the retention period, information is securely deleted or anonymized. Even after a request to delete an account, some information may need to be retained for a specified period for legal reasons, and we will inform you of this clearly.

Cookies & Tracking Technologies

Cookies and similar technologies are used to improve your experience on the hkd88 platform. Cookies are small text files stored on your device.

7.1 Types of Cookies

  • Essential Cookies: Required for the core functionality of the platform (login sessions, security tokens). These cannot be disabled.
  • Functional Cookies: Used to remember your preferences (language, display settings).
  • Analytical Cookies: Help us understand platform usage patterns and make improvements.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Your Rights

As a user of hkd88, you have the following rights over your personal information. We are committed to upholding these rights:

Right of Access

You can request a copy of the information stored about you.

Right to Rectification

You can request correction of incorrect or incomplete information.

Right to Erasure

You can request deletion of your information in certain circumstances.

Restriction of Processing

You can request that the processing of your information be restricted in certain circumstances.

Data Portability

You have the right to receive your information in a common and readable format.

Right to Object

You can object to the use of your information for specific purposes.

To exercise any of the rights above, please contact [email protected] or use our 24/7 live chat. We will respond to your request as quickly as possible.

Protection of Minors

hkd88 is a platform for persons aged 21 and above only. We do not knowingly collect information from any minor.

Age is verified at the time of registration. If we have evidence that a minor has created an account, we will immediately suspend that account and securely delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact [email protected]. We will handle the matter with the utmost seriousness.

Data Transfers & Server Locations

hkd88's technical infrastructure is operated in a way that always ensures the protection of your information. Your information may be stored on various servers, but it is protected to the same standard regardless of location.

Wherever data is processed, we ensure that the protection standards described in this Policy apply everywhere. All of our third-party partners are contractually bound to follow the same level of privacy protection.

Policy Changes & Updates

hkd88 may update this Privacy Policy from time to time. Changes may be made due to service updates, technological developments, or legal requirements.

For any significant changes, we will notify registered users by email and publish the updated policy on this page. Continued use of the platform after any changes will be considered as your consent to the updated policy.

We therefore recommend that you review this page regularly and contact us with any questions.

Third-Party Accountability

Game providers operating within the hkd88 platform (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) operate independently and may have their own privacy policies.

We enter into agreements with these providers to ensure they follow industry-standard data protection practices. However, hkd88 is not directly responsible for data processing on their own platforms.

Do you have any questions about your privacy?

Our support team is available 24/7 to help you. Contact us via live chat or email.

Open an Account

Contact & Complaints

For any questions or complaints about this Privacy Policy, or to submit a request to exercise your rights, please contact us in the following ways:

Live Chat

Available 24/7. Support in both Bengali and English.

After receiving your request, we will try to respond as quickly as possible. For complex matters, a thorough review will be carried out before replying.

hkd88 respects your privacy and is committed to protecting your information. Our fair play and SSL encryption policy ensures a safe gaming experience for you.